General Questions

What is the warranty?
The v900L, v600 and v300H have a one (1) year warranty for parts and labor except the v300H and the v600 illuminators are warrantied for 400 hours with prorated credit.  Please view our Warranty Policy in the Directions for Use manual.
What is the risk-free trial?
The risk-free trial entitles you to purchase a v900L or v300H and use it for 14 days within your own office environment, allowing you to experience the benefits of the Syris Visualization System.  If for any reason you are not completely satisfied with the unit, call us at 800-714-1374 (within US borders) or 207.657.7050 and Syris Scientific will arrange for a RMA and return tag for pick up.  When the product is returned and evaluated, Syris will refund you the purchase price, including the shipping charge; offer only good within US borders.
What do the magnifying lens plate numbers mean; how much do they magnify and at what focal length?
Lens Plate No.
Magnifies
Focal Length
3
1.75
14 inches
4
2.00
10 inches
5
2.50
8 inches
Should I wear laser goggles under the Visi-shield when doing laser procedures?
Yes, you can wear laser goggles under the Visi-shield, which is adjustable to accommodate all laser goggles. Protective laser goggles must be worn at all times during laser procedures.
Do lighting conditions affect the Syris Systems?
The Syris Systems will work in most normal lighting conditions encountered in clinical settings.  Fluorescent lights will not affect operation.  In extremely bright conditions such as direct sunlight, the images may be reduced.  Syris V-Series Systems are fully functional in conditions of low or even no light.

For any questions not answered here, please contact us online or call customer service at 207.657.7050.

 

v300H

What is the life expectancy of the v300H and v600 Illuminator?
The v300H and v600 illuminators will last approximately 400 plus hours.  LED indicators show actual hours used.  Refer to Owner Manual or website for instructions to assess time used. 
Does the magnification come in different powers?
The magnification is changeable on the Visi-Shield; available with #4 and #5 lens.  The v300H and v600 come standard with 1.75 magnification (3 diopter).

Changing / disconnecting the illuminator
  • v300H
    Unscrew the wing screws on each side of the illuminator; keep the wing screws in a safe place so not to lose. Lift the illuminator and replace with a new one; then replace and screw on the wing screws tightly.
  • v600
    Unscrew to the left the back third portion of the illuminator and replace with new illuminator by re-screwing to the right.
Technical information

For any questions not answered here, please contact us online or call customer service at 207.657.7050.

 

v900L

What is the life expectancy of the v900L illuminator?
The v900L illuminator is rated for 5,000+ hours with minimal luminous degradation.
Does the magnification come in different powers?
The v900L offers #4 and #5 magnification as a combined magnification and Visi-Shield option.  You cannot replace the magnification on the v900L Visi-Shield with a standard lens.

How long does it take the battery for the v900L to charge?
Batteries are shipped in a partially charged state to comply with shipper’s recommendations.  It is recommended that the battery be charged for at least 5 hours the first time.  Sequential charge intervals will vary based on how much the battery is depleted but after the first charge cycle it should be about 3 hours to recharge to a full state.  It is also recommended to store the spare battery in the charger, as it is a smart charge and will revert to a trickle charge when primary charging is complete.

It is important to learn the indicator light colors on the charger base because these will indicate the battery status (see the Operator User Manual or Directions for Use).

What happens if I leave the battery in the charger?
Syris’ charging system will bring the battery to a fully charged state and then maintain a trickle charge to hold this fully charged state so it is ready for use when you need it. 
What is the life expectancy of the v900L battery?
500 full charge / discharge cycles, with reduced capacity after 500 cycles.
Are there any rules requiring fully draining a charged battery before recharging or concerns about overcharging - things that affect battery 'memory'?
Syris’ lithium ion batteries will have none of the ‘memory’ issues often associated with other types of rechargeable batteries like NiCad batteries.
What should you do if the v900L will not turn on and you know the battery is charged?
Remove the battery and inspect the three gold connectors in the battery pocket of the Control Module. Make sure that they are standing proud from the base and are vertical with the top and bottom of the unit and parallel with each other.  If these connectors are damaged or not properly aligned then they will not make proper contact with the battery and the unit will not turn on.
How long do v900L headband pads last?
The comfort pads can be easily replaced according to user preference and comfort via Velcro fasteners.  On average, pads should withstand dozens of uses before showing wear or requiring replacement.  Additional comfort pads may be purchased through Syris Scientific.
Instructions on storing unit in carrying case.
To insert headgear properly, tighten top and back knobs on head basket to reduce size.  Place the control module on the bottom of the case and secure with the rubber band to hold in place.   Fold the Visi-shield so that it lays underneath the illuminator before placing in case.  Place back of headgear into notched area and fit over the control module.  Place charger, battery and power supply in the slots provided.
Changing / disconnecting the illuminator
  • v600
    Unscrew to the left the back third portion of the illuminator and replace with new illuminator by re-screwing to the right.
  • v900L
    To disconnect the illuminator, pull the cable underneath out of the illuminator.  Then squeeze the tab underneath the illuminator to release it from the arm and slide forward.
Technical information

For any questions not answered here, please contact us online or call customer service at 207.657.7050.